Refund policy

Room to Reconsider.

A racket should feel right in hand. If yours does not, you have fourteen days from delivery to return it.

The Window

Fourteen days from the day your order arrives.

Condition

Unused, in original condition, with its packaging intact. A racket that has been played cannot be returned — though if it arrived flawed, that is a matter for our Warranty.

Personalised Rackets

Engraved rackets are non-refundable. A racket ordered with custom engraving cannot be returned once the engraving has been applied; the engraving is permanent and cannot be removed. In the EU and the UK, the statutory right of withdrawal does not extend to goods made to the consumer's specification or clearly personalised — Article 16(c) of Directive 2011/83/EU. If a personalised racket arrives flawed, our Warranty applies as usual.

How It Works

Write to info@eterna-sports.com with your order number.
We reply with return instructions and an address.
Pack the racket with a note of your order number, and send it back within fourteen days. Return shipping is borne by you, and we ask that you keep proof of postage.
Once it arrives and is checked, your refund follows to the original payment method.

Refunds

Refunds are issued within seven business days of our receiving the return; your bank may take a few days more to show it. Refunds are processed by Western Bid, Inc., the Merchant of Record for this store, and may appear as “WESTERN BID” on your statement.

Right of Withdrawal (EU & UK)

If you are a consumer in the EU or the UK, you may withdraw from your purchase within fourteen days of receiving it, without giving a reason. Tell us clearly by email, or use the model form on our Right of Withdrawal page. We will refund your payment within fourteen days of your notice, once the racket is returned unused and in its original condition. This right does not extend to personalised rackets, as set out above.